Intern Technical Support Engineer

For this internship, you need to have:
— Understanding of Windows\Linux installation;
— Understanding of Firewall configuration, web servers concept (IIS), TCP and other IP protocols;
— Understanding of Deployment Process flow and SDLC;
— Technical problem solving and analytical skills;
— Communication skills joint with the stress resistance;
— Excellent English writing & verbal skills;
— Ability to learn, self-organize and act proactively.

In this position, you will be:
— Monitor application’s error messages on daily basis;
— Perform month monitoring and system health verification;
— Install\update system environments;
— Proceed with initial Service Change Request for further escalation on appropriate level;
— Handle break/fix, configuration issues, troubleshooting, software installations in aim to provide RCA (Root cause analysis) for assigned Service Request;
— Regular updates for for the assigned incidents on the engineer.
Preferred to have:
— Understanding Agile (e.g. SCRUM) methodologies;
— Planning skills;
— Details and Target orientation;
— Self control and time management.
We offer:
— Internship schedule: Monday to Friday, 10.00−19.00;
— Office-based/remote work;
— No time trackers or other bureaucratic measures;
— Practical experience on internal projects;
— Networking with experienced professionals willing to share their knowledge and experience;
— Opportunity to obtain a contract with HYS Enterprise as a Junior specialist;
— Gifts for birthdays and professional holidays;
— Participation in internal and external events.